Frequently Asked Questions

Where do you ship from?

All orders are shipped from one of the top-tier manufacturers we partner with to our distribution center, and then directly to your doorstep.

 

When will my order be shipped?

Orders are processed and shipped within 1 business day. We do not process orders on weekends or public holidays.

The typical delivery timeframe is 3 to 14 days.

 

How can I track my order?

After your order is fulfilled, you will receive a tracking number by email so you can follow the progress of your delivery.

 

How’s the product quality?

Velouelle.co.uk works with carefully selected manufacturers around the world who follow strict quality control standards. If you receive a broken or defective item, we are happy to send a replacement or issue a full refund.

 

Are the products original?

No, our bags are not original luxury brand products. They feature stylish designs inspired by high-end fashion, offering the look and feel of luxury at a more affordable price.

 

Do products always match the images/videos?

Please note that the actual product you receive may occasionally differ slightly from the images shown on our website. This is because we source inventory from multiple manufacturers, and minor variations in color, design, or materials can occur.

Some images or videos may feature similar items for general styling or presentation purposes. These visuals are intended as a reference and may not represent the exact product you will receive.

To ensure your expectations are met, we highly recommend contacting us before purchasing if you have any questions or concerns about a specific item.

 

Can I change or cancel my order?

You may cancel or modify your order within 5 hours of placing it. If the request is made after 5 hours, a restocking fee may apply depending on the order status.

 

How do I contact Velouelle.co.uk?

You can email us at info@Velouelle.co.uk

 

Is my information safe?

Yes. We use trusted payment processors that protect your data with 256-bit encryption. Your personal information is never shared with anyone.